Contact Our Support Specialists
Our support team is available to help with questions, account-related issues, technical concerns and general feedback. You can contact the team by email, live chat or phone, whichever is most convenient. For account queries please have your player ID and recent transaction details ready so we can assist quickly. We aim to resolve enquiries promptly and will guide you through verification, payments and any technical faults. You can also request a call-back via live chat.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat) |
| General enquiries | [email protected] (queries) |
| Affiliate enquiries | [email protected] (partners) |
| Phone | +44 20 7946 1283 |
| Working hours | Mon-Fri, 09:00-18:00 |
| Payments | [email protected] (billing) |
| Data protection | [email protected] (data enquiries) |
For urgent account issues use live chat or call us on the number above; we aim to reply promptly.
Email Assistance
Email is the preferred way to contact us for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line, your full name and up-to-date contact details to avoid delays. Attach any relevant files and include your account ID where possible to speed up our response.
Contact Form
Response Time
Customer support aims to respond quickly. Most enquiries are answered within one business day via live chat or email, while more complex issues such as KYC checks or payment disputes can take several days to resolve depending on their nature. If you need urgent help, contact [email protected] or use live chat for fastest response.
Feedback
We’re always looking to improve. If you have feedback, suggestions or ideas to make the site easier to use, please get in touch via [email protected]. We read every message and use feedback to refine features, fix issues and improve offers. Your input helps shape future updates, so don’t hesitate to share what works and what could be better.