Responsible Gambling

We take responsible gambling seriously at Lady Linda. We want players to enjoy their time with us while keeping play safe and controlled. Our policies are designed to protect customers, provide practical tools to manage play and signpost professional help where it’s needed.

Player protection principles

We follow a simple set of principles: prevent underage play, promote informed choices, and act quickly when a player shows signs of harm. We use verification checks, monitor activity patterns and train our team to respond to concerns in a supportive, non-judgemental way.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be changed in your account settings but any increases may include a waiting period to help avoid impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a set period. Setting a loss limit reduces the risk of chasing losses and helps keep play within a budget you control.

Time limits and account breaks

We offer short time-outs and longer account breaks. These allow you to step away from gambling for a period you choose. During a break you cannot place bets or access account features that allow play.

Managing controls in your account

You can set and review all of these controls from your LadyLinda account area. Limits are easy to update and we will confirm changes so you know exactly what is in place.

Self-exclusion

If you feel you need a longer period away, self-exclusion is available. Choosing self-exclusion will block access to your account for the period you select and prevent re-opening while the exclusion is active. To request self-exclusion, contact our support team via live chat or [email protected]. We will explain the steps and what to expect when the exclusion ends.

Signs of problematic behaviour

If you notice any of the following, it may be time to use our tools or seek support: spending more than intended, chasing losses, neglecting work or family, borrowing money to gamble, or hiding gambling activity. Our team can discuss options and apply additional safeguards where needed.

Tips for maintaining control

Set a clear budget before you play and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep a record of play duration and spend. Practical steps help keep gambling enjoyable and within your means.

Professional help and support organisations

If you need extra support, contact professional organisations such as BeGambleAware, GamCare or the National Gambling Helpline. These organisations offer confidential advice, self-assessment tools and local referral services. If you wish, reach out to our support team for guidance on how to get help and to put protective measures in place.