Privacy and Data Policy

Welcome to the Privacy Policy for Lady Linda. This page explains how we collect, use and protect your personal information when you create an account, place bets or use our site. We take your privacy seriously and aim to be clear about the data we hold, how we use it and the choices available to you.

Types of data we collect

We collect a range of information to operate the service and keep accounts secure. This includes personal data you provide directly, technical data from your device and transactional records of your activity on the site.

Personal data

Personal data covers information that identifies you, such as your name, date of birth, address, email address and phone number. We also store identity documents and verification data where required for Know Your Customer checks and to prevent fraud.

Technical data

Technical data includes IP address, device type, browser and operating system, language settings and other device identifiers. We collect this to provide the service, diagnose issues, detect abuse and improve site performance.

Transactional and user activity data

Transactional data comprises deposits, withdrawals, bet history and payment method details supplied for processing. We also retain records of user activity, such as games played, odds viewed and support interactions, for account management, compliance and dispute resolution.

How we use your information

We use data to operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. Data is also used to respond to support requests, improve the site and provide personalised communications where you have consented. We will only send marketing messages if you have opted in and you can withdraw consent at any time.

Data protection practices

We protect information using technical and organisational measures including encryption in transit, access controls and secure storage. Access to personal data is limited to staff and third parties with a business need. We retain data only as long as necessary for the purposes described and to satisfy legal or regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics, security and, where permitted, advertising. Your browser can be configured to block or delete cookies, but this may affect site functionality. For details and choices, please use your browser settings or the cookie controls on the site.

User rights

You have rights to access the personal data we hold about you, request correction of inaccuracies, request deletion where applicable and object to or restrict certain processing. You may also request a portable copy of your personal data where technically feasible.

Access, correction and deletion

To exercise your rights or ask about your data, contact our team at [email protected]. We will respond to requests in line with applicable law and may ask for identification to verify your request. Certain requests may be limited where retention is required for legal or regulatory reasons.

Information sharing and third parties

We may share data with service providers such as payment processors, identity verification companies, analytics providers and fraud prevention partners. We may also disclose information where required by law or to protect our rights. All third parties are selected carefully and required to use data only for authorised purposes.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on the site and, where appropriate, notified to you. For questions about this policy please contact [email protected] or consult your account settings at LadyLinda.